professional Stylists, we have a duty of care to all our clients and ourselves.
We will only carry out services if we can be sure of the outcome, comply with
the law and manufacturer’s instructions, and ensure the safety and comfort of
our clients and staff. Failure to do so is seen as professional negligence.
We have the
right to refuse service in the following circumstances:
- We can not be certain of the service outcome
If we cannot
predict the outcome of a service, the client is requesting a service that we,
as colourists know will cause irreparable damage, or we do not believe we can
meet a client needs and feel uncomfortable carrying out the service, we may
Our aim is
to ensure all clients are happy with their salon services and understand the
services, maintenance and aftercare required to achieve their desired style and/or
If we are
made to believe that a client will be unhappy with the planned service outcome,
will be unable to maintain or care for their salon service which will
ultimately lead to hair damage, or the client will knowingly sabotage their
style and/or colour, we will refuse service.
- Client Has health issues that may affect or be affected by the service
As we take
responsibility of our clients safety and the quality of services we offer, If
we know or suspect that a client’s state of health may put them, or others at risk,
or affect or be affected by the service, we will refuse service.
includes, but is not limited to, allergies, contraindications, limitations and pregnancies.
For a full list, please see our CONTRAINDICATIONS SECTION
- Client Is under the age of 16 (for colouring services)
manufacturers clearly state that no colouring or lightening products should be
applied to clients under the age of 16. To do so, would be seen as professional
negligence, or even child abuse and void our professional insurance.
from parents, even a written one, has no legal power.
children’s nails, hair and skin are not fully developed and therefore more
prone to damage and complications. Children are also more prone to allergic
reactions, and people who begin colouring their hair at an early age are more
likely to develop an allergy to colour later in life. We cannot be certain
about the influence a colour service may have on the minor in the long term.
- Client has a history of unreliability
If a client
has a history of cancelling their appointment without enough notice, not showing
up, arriving too late, or making last minute changes to their appointment, we have
the right to refuse service. For more information, please see out CANCELLATION AND NO-SHOW POLICY
If a client
purposely hides information of crucial meaning to the service, keeps giving us
false information during the initial consultation, and knowingly hides facts
that may affect the service, even though we have informed them about the
potential consequences of such behaviour, they are putting themselves and their
Stylist at risk and we will refuse service.
If a client
is acting inappropriately and we suspect they are a “refund hunter” or
maliciously attempting to receive services for free, they will be refused
service and asked to leave the salon.
- Inappropriate behaviour and straight-up law-breaking
and comfort of our clients and staff is our highest priority and we do not
support inappropriate behaviour. Cases of verbal or physical aggression,
harassment, assault, or sexual remarks will not be tolerated and will result in
service refusal and a request to leave the premises.
If a client
steals from the salon (either physical products/equipment or refuses to pay for
their service), the police will be called, and the clients details passed over
to law enforcement when possible. If the client has the audacity to return to
the salon, they will be refused service and asked to leave the premises.
refuse to follow national and local bylaws, and salon policies, even after
being informed of the consequences of doing so, will be refused service, and
asked to leave the premises.
- Client is intoxicated or under the influence of drugs and/or alcohol.
are intoxicated or under the influence are unable to make informed service choices,
may act out of character (including becoming aggressive or making inappropriate
remarks), and make other clients in the salon and staff uncomfortable.
suspect a client is under the influence or intoxicated, we will refuse service
and ask they leave the premises.