In To Change Hair Salon - COVID-19 Information
In To Change Hair Salon - Company Message
COVID-19 Information

4/11/20 Update

Frances has been super busy today making sure that everyone with pre-booked appointments between tomorrow and Christmas has received a text message with a little update. I just wanted to give everyone a little more information about what we are doing:
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Firstly, we knew this was coming and we were prepared. This was one of the reasons why we were only allowing clients to book one appointment ahead. Secondly, we were due a two-week holiday for the last two weeks of November where the salon was already planned to be closed. This means we are incredibly lucky, and pleased to say that so far, we’re only losing 2 weeks of appointments.
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We are hoping to reopen on Thursday 3 December at the end of this lockdown, however, it’s really important to understand that this is not a definite date, it’s only an “at the earliest”. There’s a possibility that the lockdown may be extended, or further restrictions being brought in that prevents us from opening. We will not be booking any client appointments until we know for certain that we can honour them.
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Just like last time, all clients with pre-booked appointments will take priority, in order of who was ‘cancelled’ first. For example, those of you who were originally booked in tomorrow (5 November) will be given first offer of appointments on 3 December, and we’ll work forward from there. Ideally, we should just be able to postpone all appointments by the amount of time that we are closed.
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The two-week holiday we had planned at the end of November will help, with most customers not needing to wait the full 4 weeks. If all goes to plan and we can reopen on 3 December, those of you with appointments between 5-14 November will be postponed by 4 weeks and given priority bookings as soon as we can open. Those of you with appointments between 2-24 December may only be postponed by two weeks. Appointments booked after Christmas should not be affected as we aim to get everyone in before we break up.
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As soon as we know a definite date that we can reopen, we will be in touch. Like last time, I will personally contact clients to offer you appointments over the phone.
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Our priority is our customers, we will happily adjust our working days/hours to accommodate everyone we can while maintaining the strictest COVID-Safe precautions in the lead up to the busy Christmas period. Our online booking will be disabled and once again, we will not be accepting new clients until our loyal customers are looked after.
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The usual Colour Safe policy and professional Health and Safety precautions will still be paramount, skin tests will be needed if your rescheduled appointment goes over 6 weeks and once again, we ask that customers try to resist the urge to apply shop-bought box dyes or cut their own hair. It’s only 4 weeks, 2 weeks for most, and we’re hoping to reschedule appointments as smoothly as possible without as many corrections. Home coloured hair will require a consultation and further testing, delaying any appointments that can be booked, and meaning larger, more time-consuming services. We politely ask everyone to consider other customers with this, as more corrections means fewer appointments are available.
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We’ll be keeping everyone updated as much as possible on our social media channels and website, don’t forget you can reach out by sending us a direct message or email. We hope everyone stays safe and follows the guidance so we can get back to work as soon as possible.
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See you soon, Laura & Frances
















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